Less service effort. More satisfied customers.
Klar-ID helps bike brands and manufacturers organise their after-sales more efficiently.
From the first problem report and intelligent customer support to collaboration with workshops: information, responsibilities and service processes are all connected.
Simple problems can be solved early on. More complex cases reach the responsible service partners together with the information already gathered – for fewer follow-up questions, greater transparency and higher customer satisfaction.
- Problem reportsCapture and understand them in a structured way.
- Customer self-helpTargeted support for suitable problems.
- Service case managementForward to workshops when needed.
- Quality feedbackValuable insights for product and service.
Not every problem report has to become a ticket.
Klar-ID supports customers from the very first problem. Targeted questions, easy-to-follow instructions and intelligent assistance help clear up simple problems early on. If professional help is needed, the information gathered so far is passed on to the right contact in a structured way.
Turning service cases into valuable product knowledge.
Spot recurring problems, pool experience from workshops and improve product quality in a targeted way. Klar-ID makes after-sales information usable – so brands don't just solve individual cases, but learn from every service process.
Not every problem report has to become a ticket.
- Problem report
- Understand the problem
- Support the customer step by step
- Self-solution, where suitable and safe
- If necessary: forward to brand or workshop
- Hand over the full context so far
- Document the solution
Klar-ID steps in as early as the first problem report. Targeted questions, easy-to-follow instructions and intelligent assistance allow suitable problems to be solved directly by the customer. If professional help is needed, all the information and steps so far are handed over to the responsible brand or workshop. The result: fewer unnecessary tickets, fewer follow-up questions and a transparent service process.
One system for the entire bike after-sales.
- Problem reporting
- Structured problem analysis
- Guided customer support
- Customer self-help for suitable problems
- Service case management
- Workshop network
- Documentation
- Transparent communication
- Service costs
- Quality feedback
- Reusable service knowledge
Want to find out more or talk to us?
Drop us a line.