all Klar.
The digital connection
for bike after-sales.
Klar-ID connects bike owners, workshops, brands and retail partners. For simpler processes, transparent service and better solutions.
Four perspectives. One connection.
From problem to solution
One shared process. For everyone involved.
- 01Report
a problem - 02Understand
& help - 03Coordinate
service - 04Document
the solution - 05Improve
knowledge - 06Keep
everyone informed
One platform. More possibilities.
Transparent collaboration
Everyone works with the same information.
Less effort
Fewer unnecessary tickets and follow-up questions.
Faster solutions
The right information at the right time.
Happier customers
A better service experience for the whole industry.
What makes Klar-ID different
Guided service
Klar-ID guides bike owners step by step through reporting a problem. Clear questions and targeted help make it possible to solve simple problems right away. If more support is needed, all the information gathered so far is passed on to the right contact.
Transparent collaboration
Brands, workshops and retail partners work from the same shared information. Responsibilities, processing status and service histories stay traceable. That cuts down on unnecessary follow-up questions, and customers know what's happening with their request.
Connected systems
Klar-ID connects product data, spare parts, suppliers and service processes. Existing systems and industry standards such as Veloconnect can be integrated, so information is available wherever it's needed.
Technology with a sense of proportion
Intelligent assistance helps you find information faster, classify problems and suggest suitable solutions. It takes repetitive tasks off people's hands – without replacing the experience and judgement of skilled professionals.
Connect existing systems instead of creating new silos.
Klar-ID connects existing industry structures and interfaces such as Veloconnect with product, spare-parts and supplier information. That way, brands, workshops and retail partners can keep using the systems they already have and bring information together across their service and purchasing processes.
IntegrationsResults
Fewer unnecessary tickets
Targeted help means simple problems can be solved as soon as they're first reported. Only cases that need further support are passed on to the right contact.
More efficient service processes
All the key information is available in one central place. Fewer follow-up questions, less duplicate work and clearly defined processes take the load off brands, workshops and retail partners.
Faster problem solving
From the first problem report to the repair: the right information reaches the right people. Problems are identified faster and solutions put in place more effectively.
Greater transparency
Processing status, responsibilities and previous steps stay traceable. Everyone involved knows where a service case stands and what happens next.
Happier customers
Clear communication, easy-to-understand support and a structured service process build trust – from the first contact to the finished solution.
Klar-ID is coming.
We're building a new infrastructure for bike after-sales.
Want to find out more or talk to us? Drop us a line.
Whether you're a bike brand, workshop, dealer or retail partner – we look forward to exploring new opportunities for bike after-sales together with you.