Fewer requests.
Lower costs.
More control.
After-sales that works for your brand – not against it.
Too many emails? The same questions over and over? Unclear repair costs? Service partners waiting for information and approvals?
Klar-ID connects customers, retailers, service partners and manufacturers in one shared after-sales process.
With AI-powered support, a brand-owned knowledge base and clearly defined workflows – from the first request to the closed service case.
Tailored solutions for brands and manufacturers. Prices on request.
Three benefits. One system.
- 01
Fewer service requests.
Let customers resolve common questions themselves. Your knowledge base and AI help with the first problem description, suitable check steps and preparing a service case.
Less routine for your team.
- 02
Fewer unnecessary costs.
Diagnoses, repair proposals, spare parts and cost approvals are handled in a structured way.
This makes it easier to avoid unnecessary repairs, wrong orders and unclear cost decisions.
More control before costs arise.
- 03
Better collaboration.
Everyone involved works on the same service case. Responsibilities, decisions, spare parts and progress are documented transparently.
Fewer follow-up questions. More clarity.
One service case. One clear process.
From the first customer question to the completed repair.
- RequestThe customer or retailer reports a problem.
- DiagnosisAI supports the initial assessment based on your knowledge base.
- Service partnerA suitable repair partner is selected.
- ApprovalYour brand decides on the repair, spare parts and costs.
- RepairThe service partner documents the work and results.
- CompletionCosts, records and new insights are captured.
Your knowledge. Greater impact.
Your experience becomes a service advantage.
Your company knows its products better than anyone else.
With Klar-ID you can bring technical documents, known fault patterns, repair instructions and service experience together in your own knowledge base.
The AI helps find the right information faster – for your team, your service partners and your customers.
Clear processes. Strong service partners.
No more confusing email chains.
Which repair has been approved? Which parts are needed? Who bears the costs? What happens next?
Klar-ID brings this information together in one shared, structured service case.
So your service partners know what to do – and you stay in control.
Turn claims into insights.
Understand your costs. Spot recurring problems.
Which components cause a particularly high number of service cases? Which repairs are expensive? Where do unnecessary waiting times occur?
Klar-ID links service cases, repair information and costs into a better basis for decisions.
Also for quality improvement and for preparing possible claims against suppliers.
Your after-sales can be simpler.
Fewer recurring requests. Clearer decisions. Better collaboration with your service network.
Discover how Klar-ID fits your brand.
Prices on request.