Service process
One service case.
One service case.
Every step in view.
From the first customer contact to the closed service case – with clear responsibilities, transparent decisions and traceable documentation.
- 01
The request
A customer or retailer reports a problem. All relevant information is captured.
- Product and model
- Fault description
- Photos and documents
- Purchase and warranty information
- 02
The first diagnosis
AI supports the assessment based on your knowledge base.
- Ask for missing information
- Find known fault patterns
- Suggest suitable check steps
- 03
The right service partner
A suitable service partner is selected based on skills, region and permissions.
- Take skills into account
- Check the service area
- Clear assignment in the system
- 04
Diagnosis and repair proposal
The service partner documents the diagnosis and proposes the repair.
- Identified cause of the fault
- Proposed repair
- Required spare parts
- Estimated costs
- 05
Approval and cost control
The brand reviews and decides.
- Approve the scope of repair
- Check and confirm costs
- Resubmit changes
- 06
Spare parts and repair
Order parts, track delivery status and carry out the repair.
- Required parts in the service case
- Order and delivery status
- Documentation of the work
- 07
Completion and analysis
Costs, records and insights are captured.
- Work carried out
- Spare parts used
- Repair result
- Basis for analysis
Less improvisation. More system.
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For brands and manufacturers. Prices on request.