Clear processes.
Strong service partners.
Your service partners know what to do – and you stay in control. All information, tasks and decisions in one shared, structured service case.
One case. One shared basis.
All relevant information belongs to the respective service case: fault description, diagnosis, repair proposal, documents, approvals, spare parts and costs.
Clear responsibilities.
Everyone sees who is currently responsible and which next step is required. This reduces follow-up questions and speeds up processing.
Repair approvals before additional costs.
Repairs and additional items are only carried out after your brand has approved them. You keep scope and costs in view before they arise.
Coordinate spare parts transparently.
Required parts are ordered directly in the service case. Order and delivery status are visible to everyone involved.
Assign the right service partner.
Cases are assigned to the service partner with the right skills, permissions and service area.
Unexpected problems. Still under control.
If additional work becomes necessary during the repair, the changed proposal is documented and submitted again for a decision.
Turn your service network into a coordinated system.
For brands and manufacturers. Prices on request.