Knowledge base & AI

Your knowledge.
Usable for every service case.

Bring your technical information, repair instructions and service experience into one central knowledge base. Customers and service partners get the right answers faster – based on your brand’s expertise.

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Everything in one place

Your brand knowledge base.

Bring technical documentation, fault patterns, repair instructions, spare parts and service experience together in a structured way.

  • Technical
    documents
  • Fault patterns
    and solutions
  • Repair instructions
    and check steps
  • Spare parts and
    compatibility
AI uses your brand knowledge

Relevant answers. No generic recommendations.

The AI draws on your approved information and helps with diagnosis, classifying symptoms and recommending suitable next steps.

For customers, service partners and your team

One knowledge base. Many benefits.

  • For customers

    Resolve common questions themselves. Fewer requests.

  • For service partners

    Faster to the right diagnosis. Better preparation.

  • For your team

    Less routine. More time for complex cases.

Controlled knowledge process

You decide what is used.

  1. CaptureUpload and structure content
  2. ReviewCheck technically and for content
  3. ApproveFor customers, partners or internal use
  4. ProvideIn the knowledge base and for AI
  5. UpdateWith new insights

Turn your brand knowledge into a real service advantage.

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For brands and manufacturers. Prices on request.