How do you keep customers informed about their bike without constant phone calls?

In short: in Klar-ID communication with customers runs via the workshop order. You notify the customer when the bike is ready for pick-up. The customer approves quotes and extra costs. Customers book appointments themselves, without calling. This saves questions and phone calls.

The phone always rings at the wrong moment

In everyday workshop life the phone rings exactly when both hands are under the bike. «Is my bike ready?» «What will it cost?» «When do you have time?» Each of these questions interrupts the work.

Communication on the order

In Klar-ID communication is attached to the order:

• Report ready for pick-up: you notify the customer when the bike is ready for pick-up.
• Approve quote: the customer accepts the cost estimate.
• Clarify extra costs: the customer can approve or decline changes to the quote, such as extra costs beyond the agreed limit.

Appointments without the phone

With appointment booking your customers choose a free slot for service or repair themselves – no call and no message chain. Appointment and bike are attached directly to the workshop order. More on the appointment booking page.

Clear and traceable

Because everything is attached to the order, everyone in the team sees what was discussed with the customer. For warranty cases the processing status is traceable for you and for the customer. More on the warranty handling page.

The basis is always the workshop order. All details are on the workshop orders page.

Frequently asked questions

How does the customer find out that their bike is ready?

You notify the customer directly from the workshop order as soon as the bike is ready for pick-up. Because communication is attached to the order, everyone in the team sees what was discussed with the customer. The customer also approves quotes and extra costs via the order. This saves questions like «Is my bike ready?» and phone calls in the middle of work. At pick-up you complete the order. More in the article Keeping customers informed and on the workshop orders page.

Can the customer approve extra costs?

Yes. If the repair shows that more needs to be done, the customer can approve or decline changes to the quote, such as extra costs beyond the agreed limit. Approval runs via the workshop order, so everyone in the team sees what was agreed. You only continue once approval is in, and there are no surprises at pick-up.

Do my customers have to call for an appointment?

No. With appointment booking your customers see which slots are free and choose a slot for service or repair themselves – no call and no message chain. Appointment and bike are then attached directly to the workshop order, so you see right away what is coming up. That means fewer questions and fewer calls when both hands are under the bike. More in the article Keeping customers informed and on the appointment booking page.

Get started

Try out how many calls you save. You register yourself in the Klar-ID app. Get started, see pricing or get in touch for a demo.